Are you experiencing a problem with any NavionTruck GPS Navigation Software? First consult the list of frequently asked questions to find the solution to your problem. If you can't find a solution, don't hesitate to contact our technical support.
Navion X7 Truck PRO, Navion X9 Truck PRO, Navion Bus, Navion Adventure, Navion Roadbike and devices with Android tablet or smartphone operating system
To install the app on Android go to the Play Store and download the application by searching the Play Store search engine with the word NavionTruck, download the app of your choice
It is not possible to activate a license without an internet connection
As a general rule, when you buy a physical device from our brand, the license is already activated, you only have to put the license if you restore the device from the factory or delete the application.
If you restored the device from the factory, you must delete the maps folder from the memory card to be able to reinstall the navigation application to erase the application residue and ask you to put the license again. To delete the maps folder go to file management> SD card> Android> data> delete en.navion.navigator.truck. Then reinstall the application, you will find it in file management> SD card> navigator_5_5_98_navionTruck.apk. You must send us the license to restore it and be able to be activated again. The license is for life but is limited to a single device and a single activation for security reasons, but it can be reactivated any number of times by notifying our technical department.
To install iGO it is only necessary to go to the file management path> SD card> iGO> iGO.apk and follow the installation process.
If you erase the memory card completely, contact the technical department to receive the complete application data and copy it to the memory card.
To install an additional map in NavionTruck you just have to go to the maps section and download the map of your choice
To download an additional map in iGO you must download the desktop application for Windows CE that you will find in the map updates section of this website and follow the update steps. You will not be able to download maps of different continents. If you have maps of Europe and want to download maps of the United States, the program will delete Europe and download the United States, and this same example for all.
To update the maps in NavionTruck you just have to go to the maps section and update the maps with a pending update notice, in any case, when there is a map update, the system will notify you whenever there are pending updates if you are connected to Internet.
To update maps in iGO you must download the desktop application for Windows CE that you will find in the map updates section of this website and follow the map update steps. You must enter your license for this function, the license will be found in the product box, if your device is prior to August 2016 you must purchase a Navigation Software License for WindowsCE Devices that you will find in the GPS Software category.
Navion X7 Truck LITE, Navion X5 Truck, Navion X4 Truck, GPS navigators with Windows CE operating system
If you delete the application on a Navion X7 Truck Lite navigation device or with Windows CE system, you must download the desktop application for Windows CE that you will find in the map updates section of this website and follow the update steps of software. You must enter your license for this function, the license will be found in the product box, if your device is prior to August 2016 you must purchase a Navigation Software License for WindowsCE Devices that you will find in the GPS Software category.
It is not possible to activate a license without internet connection on Windows CE devices.
If you want to update the maps on a Navion X7 Truck Lite navigation device or with a Windows CE system, you must download the desktop application for Windows CE that you will find in the map updates section of this website and follow the update steps of maps. You must enter your license for this function, the license will be found in the product box, if your device is prior to August 2016 you must purchase a Navigation Software License for WindowsCE Devices that you will find in the GPS Software category.
On how many devices can I activate the license?
You can only install the license on one device. You can change devices as many times as you want, but the license cannot be activated on multiple devices at the same time. If you stop using a device where the license was installed and want to install the license on another device, it is necessary to reactivate the license to be activated again, for this, you must contact our technical department, they will reactivate the license, or show you an error while activating.
Can I reactivate my license on my device if I have formatted it?
Yes, the same device can be activated as many times as you want by saving the license number, but it will be necessary to contact the technical department to reactivate the license or it will show you an activation error.
Can I put the maps on the memory card to save space in the internal memory of my Android device?
Yes, you can, within the application you can select the option to move the maps to the memory card.
Why is additional data downloaded at the start of the application?
When you download the app by default, the app's languages and file folders are downloaded.
What should I do if I have lost the application data or have changed devices?
Contact us and we will reactivate the license, download the application again from the Play Store.
Road errors and map data
NavionTruck uses maps from OSM and HERE, perhaps the most accurate and updated maps per year, because it has millions of users and contributors who provide information every day to improve map data.
If your map has dimensional errors or missing roads, do not bother, this does not mean an outdated map, it is something typical in physical maps, physical maps are not the same as satellite photographic maps, they take more work and more years to be updated, unfortunately we still have to wait a few years for the truck maps to have enough information for absolute confidence, in the meantime, we advise you to always have the latest updated map. We make sure that the maps you download are always the latest, most stable and accurate of the moment but we cannot guarantee total reliability.
My GPS navigator cannot be heard
This normally occurs because the FM function is activated, this function is specially designed to listen to the sound of the GPS through the vehicle's sound system, synchronizing the same FM frequency that appears in the GPS device and in the sound system of the vehicle. vehicle.
If you deactivate the FM, check that the volume is at maximum, if you still do not hear, contact our technical department to proceed with the warranty or make a repair.
I cannot start navigation on my Navion X7 Truck Lite or Windows GPS Navigator
Normally this happens, because the device's factory settings were restored, to fix it, go to the path or root of .. and look for the Navi.exe file, then click on accept, the GPS navigator open linked with a shortcut to the navigation application and can be started.
I can't update Google Play service on my Navion X7 Truck PRO and X9 PRO
Recently Google Play has undergone a very extensive and unexpected update that has disrupted our operating system in the X7 PRO and X9 PRO versions and the services cannot be updated directly from the Play Store, we have had to make an OS update to make it compatible and there are no new problems of this type in the future, unfortunately it is a third party service and we cannot control it.
To update your Operating System and be able to enjoy Google services again, it is necessary that you contact via email with support at email@example.com to explain how to update it.